Context
The challenge
Maintain dependable distance-learning services for academic delivery while supporting users, platform administration and changing institutional requirements.
Approach
What was delivered
Ongoing Moodle and ICT operations covering platform administration, course and user workflows, technical support, web services, documentation, training and service continuity.
- Distance-learning administration
- Course and user workflows
- Access and permissions
- Technical support
- Training and documentation
- Operational continuity
Contribution
My responsibilities
- Moodle administration
- Course and user support
- Roles and permissions
- Platform configuration
- Web and database support
- Testing and troubleshooting
- User training
- Technical documentation
- Service continuity
Outputs
Deliverables
- Supported Moodle learning environment
- Administrative and user support workflows
- Technical documentation and training
- Continuity support for e-learning delivery
Technology
Technology used
- Moodle
- PHP
- MySQL
- HTML5
- CSS3
- JavaScript
- Linux
- Microsoft 365
Evidence
Evidence and disclosure
The engagement and e-learning contribution are supported by professional records and a 2020 institutional recognition. Student records and internal platform details are not disclosed.